Bookings

APPLEY BEACH HOUSE

Appley Beach, Ryde, Isle of Wight, PO33 1LE
Telephone: 01983 854433 / 07966 510169

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BOOKINGS

For availability or bookings:

Please telephone 01983 854433 / 07966 510169

or e-mail: rocklandsmanor@hotmail.com

TERMS AND CONDITIONS FOR ALL RENTAMANOR.COM PROPERTIES

INCLUSIVE OF ROCKLANDS MANOR, ST. LAWRENCE HALL, APPLEY BEACH HOUSE, WESTFIELD PARK LODGE, IOW and DUKE’S COTTAGE, BRIGHTON

These terms and conditions are standard to and apply to all rentamanor.com properties. The making of a booking or payment constitutes agreement by all in the party to be bound by these terms and conditions both jointly and severally. ‘Property owner’ applies to all property owners. ‘Client’ and ‘clients’ applies to each and all those persons , both jointly and severally, having booked/ been booked by another / occupying/occupied/due to occupy as part of a booked group, a property advertised on rentamanor.com.

Terms and Conditions are of necessity legalistic in tone and content in order to protect both you and ourselves from any possible future misunderstanding or dispute and in order to satisfy the conditions of insurance cover etc. It will be these official Terms and Conditions that you will need to present to your travel insurance company in order to validate any claim should you need to make one. However, please be assured that whatever the valid legal circumstance, we will always wish to be as helpful and accommodating as possible should you run into difficulties with your holiday plans so please do call and discuss any potential concerns at the earliest possible opportunity so that we can assist you in resolving them satisfactorily.

Your booking confirmation or making of a payment of a deposit constitutes confirmation of your and each of your party's understanding and acceptance of the following terms and conditions:
1. BOOKING
A deposit of 25% of the property rental by cheque, draft or bank transfer in British pounds is to be paid at the time of booking. Should you later cancel your booking, cancellation charges will become payable in accordance with paragraph 3. We reserve the right to refuse a booking without giving any reason. A minimum charge of Ł20 will become due in each event of a deposit, balance or other payment by you being declined or returned on presentation to our bank (higher charges will only apply in the event of higher bank charges or administration costs).
2. PAYMENT OF THE BALANCE
Balance of the rental tariff, together with damage deposit to be paid by cheque, draft or bank transfer in British pounds at least six weeks before arrival. If the balance is not received by us by the due date we reserve the right to cancel the booking and cancellation charges will apply. For bookings made within six weeks of arrival date, the full cost of the property rental is payable at the time of booking.
3. CANCELLATION BY YOU
If you (or any member of your party) wish to cancel all or any part of your booking, we must be notified of the decision IN WRITING. The cancellation will take effect from the day the written confirmation is received. The following charges will be payable depending on when the notification of the cancellation is received:
24 weeks or more before arrival – 10% of accommodation cost
Between 24 and 6 weeks before arrival – 25% of accommodation cost
Within 6 weeks of arrival date - 100% of accommodation cost
The above cancellation charges also apply if the booking is cancelled by us due to non-payment of the balance by six weeks before arrival date.
4. ALTERATIONS AND AMENDMENTS
If you change the dates of your booking this will be treated as a cancellation of the original booking and cancellation charges apply as at 3 above.
5. ALTERATIONS AND CANCELLATIONS BY US
Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason we are unable to provide you with the property you have booked, we reserve the right to cancel the booking and refund the amount paid to us for the property. We will not be liable for any further obligations or claims by the client. However we will endeavour to locate similar accommodation and if successful provide contact numbers for providers of any such possible accommodation after which it will be entirely at your own discretion and cost to pursue such contacts or otherwise.
6. NUMBER OF PERSONS/REPLACEMENTS
Only the number of persons agreed at the time of booking may use the property. This may be less than the number of people or sleeping places indicated in the brochure. Should the owner or the local representative (housekeeper/keyholder) find that the number of people using the property exceeds that agreed at the time of booking an additional charge of Ł75 per additional person per night (adult or child) for the full number of nights of the booking will become payable by the person(s) in whose name(s) the booking was made with such charges being deductible from the cautionary deposit together with enduring liability by the person in whose name the booking was made for any balance of such charges together with any additional costs in relation to damage or misuse of the property or its contents. Additionally, the owner or the local representative (housekeeper/keyholder) may at his/her absolute discretion, ask you and your party to vacate the property forthwith. No camping is permitted in the property grounds.
7. NO SMOKING is permitted in the house.
8. NO PETS /animals are permitted in the house or grounds.
9. ARRIVAL AND DEPARTURE TIMES
Please discuss prior to booking if the specified arrival and departure times are likely to be problematic for you . We will do our best to accommodate your needs and advise if additional costs will be incurred. Arrival and departure outside those agreed will result in additional charges being made, for example through the passing on to you of additional housekeeping costs, delay or cancellation of incoming guests, loss of potential revenue through the property not being available as scheduled, etc.
10. DAMAGES ETC.
You must ensure that the property is securely locked (all doors and windows closed and secured) when not occupied during the holiday let. You must replace any breakages, damage or losses, or reimburse the property owner for such breakages, damage or losses as stipulated by the property owner or keyholder. The property and contents will be assessed by the Housekeeper during the course of cleaning following your departure. It is expected that you will already have replaced any breakages, addressed or reported any damage prior to departure and agreed contribution towards cost of replacement or repair. Should any further issues be raised by the Housekeeper you will be notified together with estimated costs involved so that agreement may be made on any retention prior to issue of damage deposit balance. Damage deposit balance refund cheques will normally be issued within 5 working days of your departure. All guests, both jointly and severally, will be liable for the full costs of any and all damage to the property, contents and grounds incurred during the booked period and beyond should damage result from action or neglect by them, together with any consequential loss of income to the property owner and any and all costs incurred by the property owner in pursuing recovery of costs in relation to damage/loss of earnings/defence/counterclaim to claims by the client against the property owner, etc.
11. INSURANCE
It is strongly advised that you arrange comprehensive travel insurance for your holiday at the time of booking in order that you are fully covered should you need for example to cancel due to unforeseen circumstances. Please note we cannot arrange insurance.
12. COMPLAINTS
Just as in your own home, although rare thankfully, facilities and appliances can malfunction, break down, and services be interrupted etc. Athough we will use our best endeavours to arrange for any such problems to be addressed as quickly as possible we do not accept responsibility for the breakdown of the supply of water, electricity, heating, facilities or appliances, etc. In the unlikely event of any dissatisfaction with the accommodation please bring the matter to our attention immediately so we can act to resolve any problem immediately. In the unlikely event that you feel your concerns have not been addressed reasonably, this must be notified to the property owner immediately and if not resolved, put in writing to the property owner by the end of your stay. Complaints cannot be dealt with after you have left the accommodation and we would wish to resolve any concerns at the earliest opportunity so that you can enjoy your holiday to the full. If the property is vacated before the end of the rental period for any reason whatsoever without the agreement or authorisation of the owners all rights to any possible future investigation of, or compensation in relation to, complaints will be forfeited. In the most unlikely event of the property being uninhabitable at any time, this will be verified by and put in writing to you AT THAT TIME by the property owner. Our liability to you will be limited to one of the following 2 options, the decision as to which is made available being entirely at the property owner’s discretion: i) we may endeavour to find, recommend or offer alternative accommodation at a similar standard and tariff either for the balance of the duration of your stay or until the property booked becomes habitable again ii) we may refund a portion of the full tariff paid, pro-rata, on the basis of the number of full 24 hour periods left of your stay when the property is uninhabitable. Should you decide to make alternative arrangements for any reason whatsoever without agreement of the property owner in writing, all rights to any future investigation or compensation will be forfeited. The property owner’s liability to the client will at all times be limited to pro-rata refund against the full tariff paid on any outstanding full 24 hour periods during which the property is agreed in writing by the property owner to be uninhabitable, with such liability limited to a maximum of the full tariff paid for the stay. There will at no time be any further liability to the client by the property owner for any cause or reason whatsoever.
13. CLEANING
You will arrive to a freshly cleaned and prepared property. It is expected that the property, its contents, neighbours etc., will be treated with care and consideration throughout your stay and that you will leave it in similar good condition to that on your arrival.
14. BEHAVIOUR
The person signing the contract is responsible for the correct and decent behaviour of his/her party. Should you or any member of your party not behave in such a manner the keyholder or owner may at his/her absolute discretion either cancel the booking in which case all monies paid will be forfeited as if cancelled by yourselves or ask you and your party to vacate the property. In the most unlikely event of this occurring you will forfeit all and any rights of access to or use of the property by you or your party. These will terminate immediately with absolutely no right to recompense of any kind or liability on the owners for any costs incurred by you including but not exclusive to alternative accommodation, travel or legal costs of any kind. In addition you will be liable for all and any legal costs incurred by the owners in relation to any such action.
15. LINEN
Linen is included.
16. PHOTOGRAPHY
Photographs taken at our property cannot be used or sold for profit without authorisation.
17. VALUABLES
Any valuables or belongings of any nature left at the property are left at your own risk. Neither the owners nor the keyholder, their servants or agents are responsible for their loss.
18. LAW - JURISDICTION
These conditions and any contract to which they apply are governed in all respects by English law and the English courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.
19. LIABILITY
Neither the owner, nor the keyholder nor their servants will be liable for any act, neglect or default on the part of the owner, the keyholder, their servants, or any other person. Neither will they be liable for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the client or any other person may suffer or incur. This includes both internal and external areas of the property, including swimming pool and swimming pool area, use of which is completely free of charge, entirely at user’s own risk and subject to the following additional terms and conditions which are deemed to have been understood, agreed to and accepted by each and every member of a party and by parents/carers on behalf of children/vulnerable adults at the time of booking.
20. HEALTH AND SAFETY INCLUDING EMERGENCY AND FIRE RISK ASSESSMENT AND PLANNING
On arrival the client/party leader together with other responsible adults, particularly those with responsibility for children and/or vulnerable adults, should carry out an inspection of the property and draw up a list of any potential health and safety risks/issues for members of their party, together with how they plan to minimise those risks identified for the duration of their stay. Please note, any risks deemed outside the reasonable scope of the client group should be notified to the property owner immediately who will work with the client in addressing any potential risk. Such risk assessment and planning should be undertaken in, for example but not limited to, the following areas: FIRE: eg location of bedrooms and sleeping arrangements in relation to exit points in a fire situation; knowing where everyone is sleeping – who will check on/help whom and how?; location of fire extinguishers/equipment and knowledge of use; meeting place at safe distance from property following fire situation and responsibility for accounting for everyone’s presence, who will be responsible for checking everything is switched off/unplugged each night? etc... POOL: eg adults to whom responsibility for pool access is allocated; vulnerable adults/children/potentially vulnerable situations in which pool access should be prevented/ closely supervised, etc.

Please take extra care on holiday where the environment is unfamiliar, plan for a safe and happy stay from the outset and ensure you and each member of your party is covered by travel/holiday insurance for any and all mishap, injuries, emergencies, disruption to plans etc that we sincerely hope will not occur and for which the property owner accepts no responsibility or liability.

Additional Terms and Conditions for Swimming Pool Use and Swimming Pool Area Access at Rocklands Manor and Appley Beach House, deemed to be agreed to by and on behalf of all guests through the making of a booking or payment for these properties:
All users understand and accept at the time of booking and at all times thereafter that the swimming pool and surrounding area is unsupervised and unattended at all times and that access to it is free of charge and entirely at the user’s own risk (or those in a position of responsibility for them within the party). This understanding and acceptance is made for and on behalf of children/vulnerable adults by their reponsible parents/carers within the party at the time of booking.

The following terms and conditions apply to all clients at all times throughout their full stay and must be understood and adhered to closely, together with any additional conditions/guidance displayed at the individual properties:

The swimming pool and surrounding gated areas should not be accessed by any person(s) unless accompanied by a responsible adult capable of swimming and supporting such person(s) in the event of any difficulties they may encounter at any time.
No person should access or use the area alone. On entering the pool area the responsible adult(s) must verify the number and identity of those being accompanied and ensure that those same people, in number and identity, are verified as having left the area before the responsible adult(s) leave and secure the pool area. The blue/gold solar cover over the pool water should be removed by a minimum of 2 responsible adults in order for the pool to be used and replaced by a minimum of 2 responsible adults after use in order for heat to be retained but only after close examination and ascertaining with great certainty that no person remains in the pool – particular care being taken when/if the pool atmosphere is foggy with condensation etc. Again, great care must be taken that no person remains in or around the pool area by the responsible adult(s) before leaving and securing the pool area.
No running due to possible risk of injury through slipping/tripping on wet or uneven surfaces.
No diving/jumping into the pool due to high risk of injury due not exclusively to but including shallowness of water depth (no part of the pool is suitable or safe for such activities at any time by any persons) and wetness/hardness of surfaces.
All means of access to the pool area to be kept securely fastened at all times and checked regularly by responsible members of the party to ensure it cannot be accessed by unsupervised children/vulnerable persons at any time.
The area is not to be accessed by anyone who could at any time have reduced awareness/responsibility for their own or others’ safety for example following the intake of alcohol, medication or through illness etc.
No glass, breakable or sharp objects permitted in or around the pool or pool area at any time due to possible risk of injury to self or others.
No electrical equipment of any kind to be taken into or exposed to the area, for example stereos, electrical cooking equipment.